Since its inception several years ago, the online gaming industry has gone
from strength to strength and attracts thousands of players all over the world
every day. Although some are professional and/or regular players, many are
visiting casino sites for the first time and are unsure of what to look out for.
With so many casinos to choose from it is important to do a bit of research
first. There are some wonderful operators out there who operate a fair and honest
business, but as with any industry, there are others who are less than
reputable. Here are a few things to keep in mind if you are new to online
casinos and games.
What Software does the casino use?
Once you begin visiting a number of online casinos, you will start to see the
names of particular software providers appearing over and over. There are
currently five main players in the royal online casino software market – Microgaming,
RealTime Gaming, Wagerlogic (also known as Cryptologic) and Playtech. Any casino
that uses these brands of software to power their games is usually of a certain
standard. The software companies themselves also do not want to be associated
with unreliable and shonky casinos, so often go to great lengths to ensure the
legitimacy of a casino before branding them with their software. If the software
the casino is using is unfamiliar, do some more research and ask questions
before registering your details.
What Kind of Support does the Casino Offer?
Any casino worth their weight will provide excellent 24/7 support to their
customers. This might be in the form of either phone or email support and there
may even be a link to Frequently Asked Questions on their site. It is very
important that you feel confident with the level of support you are going to
receive as there will be nothing more frustrating than waiting for a cheque to
arrive in the mail or your bank account and not having a direct way of following
up your inquiry.
What are the Terms and Conditions of the Casino?
Every casino that you visit is bound by law to publish their Terms and
Conditions clearly on their site. It is worth taking the time to read these
before you start playing as you will by
bound by them if a dispute between yourself and the casino is raised. Privacy is
probably the most important clause players are interested in and its always good
to know if the casino intends to keep your details secure, or whether they might
be made available to a third party (e.g.: their sponsors or advertisers).
What about security?
The Internet is a particularly hazardous place when it comes to the misuse and
abuse of people’s personal and financial information. Reputable casinos will
make very clear what security measures they have in place and what security
software they use. This information will usually be listed in the Terms and
but they do want to secure your long-term business and will go to great lengths
to get the best and latest in security software.
How do I deposit money and get paid should I
In the last few years many banks and credit card providers have made the
decision not to process financial transactions made via online casinos. There
are however a number of other effective methods, many of which are extremely
reliable and secure. These mainly consist of third party ‘brokers’ who keep your
financial details secure and handle all your transactions both in and out of the
account. A few of the more popular providers include Netteller, Firepay and
Paypal. All you need to do is register your personal and financial details along
with a user name and password in order to access you account.
Some casinos will also pay any winnings direct to your bank savings account or
via a cheque in the mail.
It is also a good idea to be clear on the turnaround times for payouts. Some
casinos are very reliable and pay quickly, but there are some horror stories of
players waiting months for payments, which is obviously very frustrating.